Assembling a Support Squad

Creating a safe place for you and your community to thrive and grow on Twitch is essential.

On Twitch, there are several tools available to assist with moderating and safeguarding your channel . These include, but are not limited to AutoMod, moderators, and setting specific verifications viewers need before they can chat in your community.

Choosing a Moderator

Moderators are your channel’s best friend. A moderator is someone you have identified that can greet new and returning viewers, engage with your chat, and help keep your channel safe. Moderators are recognized with a visible in-chat badge, have the ability to assist with chat direction, and can help shape your community. They are also able to assist with community member flow of conversation, with the ability to slow chat, initiate Shield Mode , time out or ban users.

Moderators Should:

• Exemplify your values

• Help shape daily conversations in chat

• Encourage channel point redemptions

• Be comfortable with processing timeouts or bans when necessary

Well-moderated chats make the experience for new and returning viewers a positive one. When new viewers come to a stream and see a friendly and welcoming chat, they are more likely to stick around and become part of the community. Whereas, a poorly moderated chat full of spam and hate speech can harm a streamer’s success, with viewers leaving to never return.

Effective moderation is essential for the success of a Twitch streamer. By creating a positive and welcoming community, moderators can help impact a streamer’s experience on Twitch.

Additional Levers of Support

In addition to moderators, Twitch also allows you to identify members of your community through other roles.

Community Safety

Safety is the foundation beneath streamers, moderators, and everyone in chat. Everyone who uses Twitch is required to adhere to our Community Guidelines . The guidelines determine what behavior is allowed on Twitch across video, chat, whispers, and accounts.

Twitch Safety Center
The Twitch Safety Center is your one-stop shop for information about keeping you and your community safe. You can find information about the Community Guidelines, account security, moderation tools, and more. No matter how you’d like to safeguard your channel, Twitch has tools for your channel.

AutoMod
AutoMod can hold potentially inappropriate or offensive messages from the chat for you or your moderators to review before they are posted.

Reporting
To make sure Twitch’s Terms of Service and Community Guidelines are followed, our team of trained moderators are on the beat 24/7/365 to review every report.

If you see people violating the guidelines or other bad behavior, or if someone is harassing you, please speak out and report it to Twitch so that action can be taken.

TWITCH TIP:
You can also block the users, even if they haven’t broken the Terms of Service, to stop seeing their messages and prevent them from messaging you.

What’s Next

Check Rules for Broadcast
Review your rules. Check to make sure they match the vibe of the community you are creating. How many rules are too many?

Check Moderation Settings
Twitch recommends starting with Automod Level 2 and adjusting as necessary. Are there key terms or phrases that may throw off your performance? Consider adding those terms to block lists..

Compare 5 Channels
Each channel is unique on Twitch - compare how different channels create a welcoming environment for their communities. Which channels do you feel most comfortable chatting in? What are some elements you can add to your channel?